Friday, May 8, 2015

Graduate Customer Service Representative at Pro-Hub Global


The Pro-Hub team of high-caliber professionals has a diverse mix of expertise and experience, from mobile financial services specialists to regulatory experts and economists and management consultants. Each member of the Pro-Hub team, however, shares a set of common traits: flexibility, passion, team spirit and a commitment to uncovering hidden opportunities and producing actionable impacts for our clients.

 
The Pro-Hub team is looking for passionate, pragmatic and creative candidates to fill the positions below.

Job Title: Graduate Customer Service Representative

Location: 
Lagos

Job Description

  • Responsible for acting as a liaison between customers and companies.
  • Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Key Responsibilities
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Advise on company information.
  • Answer questions about products and services.
  • Act as the company gatekeeper.
  • Proffer solutions to customers query.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of new products and services.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.
Requirements
  • B.Sc or HND in any discipline.
  • Experience in customer service is an added advantage.
  • Good interpersonal skills. Good communication skill (Spoken and Written)
  • Ability to work under pressure.
Application Closing Date
8th June, 2015

How to Apply Interested and qualified candidates should send their CV's to:hr@prohubglobal.com

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