Friday, May 8, 2015

Graduate Customer Service Representative at Pro-Hub Global

The Pro-Hub team of high-caliber professionals has a diverse mix of expertise and experience, from mobile financial services specialists to regulatory experts and economists and management consultants. Each member of the Pro-Hub team, however, shares a set of common traits: flexibility, passion, team spirit and a commitment to uncovering hidden opportunities and producing actionable impacts for our clients.

The Pro-Hub team is looking for passionate, pragmatic and creative candidates to fill the positions below.

Job Title: Graduate Customer Service Representative


Job Description

  • Responsible for acting as a liaison between customers and companies.
  • Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Key Responsibilities
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Advise on company information.
  • Answer questions about products and services.
  • Act as the company gatekeeper.
  • Proffer solutions to customers query.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of new products and services.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.
  • B.Sc or HND in any discipline.
  • Experience in customer service is an added advantage.
  • Good interpersonal skills. Good communication skill (Spoken and Written)
  • Ability to work under pressure.
Application Closing Date
8th June, 2015

How to Apply Interested and qualified candidates should send their CV's

Do also subscribe to our free job alerts by submitting your email in the box below so we deliver to your inbox even when you are offline.

Don’t forget to visit your mail and click on our link to activate your subscription in order to complete the process of signing up for job alerts

Enter your email address in the Box below to Receive Regular Job Updates in your Mailbox.

Note: Activation required. After subscribing, please go to your inbox and click on activation link

Want to search for another job? Use the Search box here:

Not liked our fanpage yet? Click here and like our fan page for instant notification of our job posts.

Our web address is and all we share is about scholarship and fresh graduates job opportunities, and interview/aptitude test information in Nigeria

No comments:

Post a Comment