Wednesday, August 20, 2014

Graduate Customer Service Manager at Hausba Smarthomes Limited

Hausba Smarthomes Limited is a leading provider of integrated control solutions that adds convenience to life at home, in the office, or in any other environment using the easiest, and most efficient technology. Hausba is one of the only whole home control providers to leverage standard based wired and wireless technology.

Hausba provides great leadership opportunity for leaders with blue chip experience, looking for an adventure.

Hausba Smarthomes Limited is recruiting to fill the vacant position:

Job Title: Customer Service Manager

Location: FCT Abuja.

Job Description
Typical activities will involve;
  • Providing help and advice to customers using organisation's products or services;
  • Communicating courteously with customers by telephone, email, letter and face to face;
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • Handling customer complaints or any major incidents, as long as it involves a customer.
  • Keeping accurate records of discussions or correspondence with customers;
  • Analysing statistics or other data to determine the level of customer service the organisation is providing; ensuring continuous improvement in the level of customer satisfaction.
  • Producing written information for customers, often involving use of computer packages/software, manuals etc;
  • Developing feedback or complaints procedures for customers to use;
  • Developing customer service procedures, policies and standards for the organisation or department;
  • Meeting with management to discuss possible improvements to customer service;
  • Being involved in staff recruitment and appraisals;
  • Training staff to deliver a high standard of customer service;
  • Leading or supervising a team of customer service staff;
  • Learning about the organization's products or services and keeping up to date with changes;
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. 

Desired Skills & Experience
  • Mediation and Negotiation skills.
  • Excellent communication skills.
  • Leadership and managerial skills 

Application Closing Date
Not Stated

Method of Application
Interested and qualified candidates should:

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