Saturday, March 23, 2013

Entry Level Customer Care Executive at Unilever Nigeria Plc

Unilever Nigeria Plc have grown into one of the world's most successful consumer goods companies. On any given day, two billion people use Unilever products to look good, feel good and get more out of life.

With more than 400 brands focused on health and wellbeing, no company touches so many people’s lives in so many different ways. The product portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products.

They produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names such as Blue Band, Pureit and Suave.

Unilever Nigeria Plc is recruiting to fill the below position:

Job Title: Entry Level Customer Care Executive
Job Number: 130005H9
Shift: Day Job
Job: Customer Development
Locations: Head Office at Oregun, Lagos, Nigeria.
To proactively implement actions to delight customers; Wholesalers, and Retailers in a manner to build their loyalty to Unilever Business through unmatched services, intimate communication.

 Main Accountabilities
• Manage customer care email account to attend to complaints that come from the trade
• Manage the complaints ,enquiries from customers and wholesalers that come through the toll free care line • Prepare monthly report on TTS credit note application
• Prepare monthly report on damaged returns reversals credit note application

Key Skills
• Inter personal skills
• Microsoft word and Excel
• Communication skills

Relevant Education / Experience
• Educational qualification of National Diploma (OND) in business administration or any other related fields
• Collaboration and relationships
• Customer Facing Experience

 Application Closing Date
26th March, 2013 Method of Application Interested and qualified candidates should: Click here to apply online

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