Ericsson is the world's leading provider of communications technology and services. Our offering comprises services, software and infrastructure within Information and Communications Technology for telecom operators and other industries. We are enabling the Networked Society with efficient real-time solutions that allow us all to study, work and live our lives more freely, in sustainable societies around the world.
We are one of the only companies that have end-to-end capabilities to deliver what Carriers need to provide a smart, scalable and simple End-user environment ready for the Networked Society. A competitive, next-generation IP and Broadband portfolio of Solutions and Services, allows us to deliver a fully converged end-to-end solution for Service Providers around the world.
We are currently looking for an experienced Learning & Development professional to join the Learning & Development team to support and drive employee learning at Ericsson in our RSSA Region.
Job Title: Services Engineer Graduate
Ref No: 00090932
Location: NG-Lagos
RSSA Operations – Graduate
With operations in 45 countries in Sub-Saharan Africa and a staff complement of approximately 2 300, Ericsson is the largest global telecommunications vendor that is innovating, developing and improving the lives of people, business and society. We supply and service all major African operators, with market leadership in Mobile Broadband, Communication Services, Fixed Broadband Convergence, Operations and Business Support Systems. We also boast the largest Managed Services community in the world and are the technology leaders in both Television and Media Management and the Service Enabling Area.
Ericsson truly believes that a successful business can only be built on successful people, so we are a people focused company. Our continuing leadership within the market place shows we have the ability to transform our business within a rapidly changing technological arena, through vision and diversity. Therefore our products have continued to shape the future for our customers and we are continually developing to meet new market opportunities.
Ericsson attracts and develops high performing, competent and motivated individuals, by building on everyone's competence and ambition to succeed. We offer an exciting, diverse and challenging environment for this. Copied: www.hotnigerianjobs.com
Description
RSSA Operations has the mission to provide higher level Services related competence in the region. It will have the mandate to lift up customer’s confidence and dependability in Ericsson’s technical delivery organization, by creating an outstanding business value.
RSSA Operations has a prime focus on improving the following:
- Customer
satisfaction
- Network
performance
- Cost
reduction
- Performance
and Quality enhancement
- Incident
Prevention
- Root
Cause Analysis
- Hot
and Critical issue handling
- Mentoring
RSSA engineers
Main Responsibilities include:
- Project
implementation and Project support during implementation.
- End
of Support product CSR handling
- Handle
Hot and critical issues.
- Perform
RCA of Emergencies that occur in RSSA customers.
- Network
Audits.
- Network
design and optimisation
- Reduce
Long Duration Emergencies.
- Work
as a good team member in a group of highly competent and skilled
engineers.
- Team
player. Copied: www.hotnigerianjobs.com
- Proactive
approach.
- Assumes
work responsibility by being flexible.
- Able
to manage high work load periods.
- Able
to write technical procedures.
- Suggest
improvements in ways of working and ways of cooperation.
Service Engineers perform work
in the following Domains::
- RAN
(Radio Access Networks)
- MSS
(Mobile Switching Systems)
- TMS
(Telecom Management System)
- IN
(Intelligent Networks and Charging System)
- VAS
(Value Added Services)
General Skills:
- Service
Engineers would be required to interact with other Ericsson organizations
to understand and clarify customer issues and work with Design
organization for advanced troubleshooting and trouble reports.
- Service
Engineers work on Customer Support Tools like SMS, Metis, MHWeb.
- Service
Engineers possesses excellent Communication skills, both written and oral.
- Highly
motivated and good team player.
- Must
have consultative skills, share knowledge.
- Motivated
to mentor and coach team members.
- Ability
to work under strong pressure related to scale of business impact.
- Ability
to develop and give effective presentations within own unit.
Required Skills:
- Telecom
protocols understanding
- Telecom
infrastructure knowledge
- Unix
knowledge
- Programming
language skills (Perl, C+)
- Very
Strong IP concepts
- Strong
Analytical skills
- Ability
to work under pressure
Language Skills:
- Ability
to communicate in English (written & verbal)
- Ability
to communicate in French is an advantage
Qualifications
- Bachelors
of Electrical/Telecom engineering
- Bachelors
or master in Computer Science/ computer engineering
Experience
- Some
experience working in the Telecommunications industry preferable
- Telecomunications
related Theses in final year studies an advantage
Application Closing Date
1st July, 2013
1st July, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online
Interested and qualified candidates should:
Click here to apply online
Do also subscribe to our free job alerts by submitting your email in the box below so we deliver to your inbox even when you are offline.
Don’t forget to visit your mail and click on our link to activate your subscription in order to complete the process of signing up for job alerts
Not liked our fanpage yet? Click here and like our fan page for instant notification of our job posts.
Our web address is www.nfreshgraduatesjobs.blogspot.com and all we share is about scholarship and fresh graduates job opportunities, and interview/aptitude test information in Nigeria
No comments:
Post a Comment