Friday, January 11, 2013

Graduate Analyst - IT Support recruitment at Etisalat Nigeria

The Etisalat Graduate Analyst-IT support Position is for graduate in relevant discipline who have at least one year experience. The position is in Port Harcourt.

Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

 Etisalat Nigeria is recruiting to fill the below position:

Job Title: Analyst - IT Support

Location: Port Harcourt,NG

 Job Summary
Assist in the resolution of first level IT related hardware, software and network issues organization-wide.

Principal Functions
 • Assist in providing general first level technical support to end users organisation-wide.
• Assist in resolving issues and attending to service requests in line with agreed SLAs.
• Interact and consult with internal and external customers to manage customer satisfaction.
• Assist in developing and maintaining an accurate database of historical information about previous user issues. 
• Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, User Support.
• Perform other duties as assigned by the Manager, User Support

Educational Requirements
 • First degree or its equivalent in a relevant discipline.
• Minimum of one (1) year work experience

Experience,Skills & Competencies
 • Passion for Excellence
• Integrity • Team work
• Customer Focus

 Method of Application
 Interested and qualified candidates should: Click here to apply online 
Note: When the page comes up click on New Jobs (Last 7 days), then click on Analyst - IT Support

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