Dragnet Solutions Limited Client care Executives among other responsibilities is to confer with clients and provide them product information, take customers orders and obtain customers complaints for resolution
Dragnet Solutions Limited is a dynamic firm that specializes in the design, development and implementation of people screening solutions that can be deployed in a variety of uses covering both the workplace and the educational arena. The company provides solutions to support the following users: Employers, HR Managers, Recruiters and scholarship Boards, Examination Bodies,
Dragnet is recruiting to fill the position below:
Job Title: Client Care Executives
Job Ref: CE 01 Department: Sales
Job Responsibilities
• Confer with clients by telephone or in person to provide information about products or services, take orders or obtain details of complaints.
• Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve clients' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved client grievances to designated departments for further investigation.
• Maintain regular contact with clients
• Obtain regular feedback from client and ensure that comments/complaints are attended to.
Requirements
• Degree in business administration or any other social sciences discipline.
• Minimum of 1 year experience required
• Knowledge of using computer, MS Word and MS Excel
• Able to excel in a fast paced environment
• Pleasant personality with good interpersonal skills
• Pro-active, responsible and hands-on person
Application Closing Date
23rd January 2013
Method of Application
Interested and qualified candidates should: Click here to apply online
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