The Pro-Hub team of high-caliber professionals has a diverse mix of expertise and experience, from mobile financial services specialists to regulatory experts and economists and management consultants. Each member of the Pro-Hub team, however, shares a set of common traits: flexibility, passion, team spirit and a commitment to uncovering hidden opportunities and producing actionable impacts for our clients.
The Pro-Hub team is looking for passionate, pragmatic and creative candidates to fill the positions below.
Job Title: Graduate Customer Service Representative
Location: Lagos
Job Description
- Responsible for acting as a liaison between customers and companies.
- Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Advise on company information.
- Answer questions about products and services.
- Act as the company gatekeeper.
- Proffer solutions to customers query.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of new products and services.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Handle changes in policies or renewals.
- B.Sc or HND in any discipline.
- Experience in customer service is an added advantage.
- Good interpersonal skills. Good communication skill (Spoken and Written)
- Ability to work under pressure.
8th June, 2015
How to Apply Interested and qualified candidates should send their CV's to:hr@prohubglobal.com
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