Monday, November 2, 2015

Graduate Technical Support Officer at Best Search Recruitment

Best Search Recruitment is founded on solid international best practices and procedures combined with in-debt knowledge of local Human Resource needs. 

We strive to be the best in everything we do ensuring our services add value to our clients. We aim to deliver the best candidates to the most highly sought after roles, while meeting our clients highly skilled needs. Our professional focus is identifying exceptional talent within the industries we serve matching talented individual's skills and experiences to the right career opportunities.

We have also consistently acted as a solution provider for global companies seeking the right candidates for their hard to fill roles.

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Nigeria

Job Purpose: 
  • Resolve basic common user problems in real time, including software functionality problems and questions

  • Provide technical assistance by troubleshooting customer calls and accurately documenting calls.
  • Resolve basic common user problems in real time, including software functionality problems and questions.
  • Escalate top priority, production-critical issues to the appropriate technical staff.
  • Streamline and improve current procedures and assisting in documentation and training.
  • Perform incident routing; including validation, processing, triage, routing decision points and assignment.

  • Associates Degree or equivalent years of relevant experience
  • 0 – 3 years’ experience in a customer service role
  • Experience in the healthcare industry preferred
  • Proficient with computers, navigating in a windows based environment; Microsoft office
  • Strong analytical skills

Application Closing Date:
Not Specified

Method of Application:
Qualified and interested candidates can send their CVs

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