Graduate Retail Advisor Experience Centre at Etisalat Nigeria

Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Retail Advisor Experience Centre

Job Summary
Sell and market EMTS products in assigned experience centre while providing consistent and quality service.

Principal Functions

• Create an outstanding buying experience for the customer
• Create a professional buying atmosphere
• Greet all customers in a professional, friendly, and timely manner, as well as directing customer inquiries
• Assess and profile customer needs with aim to proffer the appropriate product or service
• Problem solve issues in a timely manner
• Perform all direct sales of EMTS's products to end users/customers in assigned experience centre.
• Organise and participate in product education/demonstrations, promotions and activations.
• Report findings on customer related market intelligence (acquired in the course of sales activities) to the Experience Centre Manager for scalation as required.
• Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.
• Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
• Participate in marketing efforts to harness new sales opportunities, including but not limited to outbound calling, and promoting the brand inside and outside the store/retail location.
• Assist with cash handling and deposits as governed by operations control standards.
• Assist with inventory counts as needed.
• Assist in maintaining store appearance, back room, restrooms and individual work area according to the retail store standards.
• Receive and process all payments and provide the customer with additional information as required
• Attend team meetings as required.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Experience Centre Manager.
• Perform any other duties or functions as assigned by the Experience Centre Manager.

Educational Requirements

• First degree or its equivalent in a relevant discipline.

Experience, Skills & Competencies

• Minimum of one (1) year post NYSC work experience.

Application Closing Date

20th September, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page comes up click on New Jobs (Last 7 days),  then click on Retail Advisor Experience Centre.

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