Customer Relations officer’s positions exist at PricewaterhouseCoopers (PwC)
Job Title: Customer Relations Officer
Location: Lagos
Reference Number: NI1896697609
Job type: Permanent
Expected Start Date: 1 December 2012
Role
This position is often the first point of contact with the firm and reflects the firm's image to clients. Thus, working relationships are with PricewaterhouseCoopers client, contractors, vendors, suppliers and staff members which place the position at the front end of the office drive for a positive image.
Qualification:
First degree in any discipline
Age Limit: Below 35 years
Competencies / Skills:
• Excellent communication skills
• Proficiency in the use of computer - internet skills including e-mails, group messaging, MS office (word, excel, outlook, access)
• Highly organised and ability to cope with competing demands
• Personable/highly presentable.
• Excellent phone etiquette
• Previous experience will be an added advantage in similar customer relations job function
• Ability to speak other language (s) will be an added advantage
Duties and Responsibilities
• Enhance clients' perception of PwC by providing distinctive and personalized response to visitors and callers and facilitating effective communication.
• Communicate courteously with clients and staff members by email, letter and face to face.
• Take and receive messages for various personnel.
• Communicate complaints or any major issue to appropriate personnel
• Receive, sort, distribute and keep accurate records, of incoming and outgoing correspondences with clients.
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Co-ordinate and organize booking of meeting room and appointments
• Call-in and pick-up delivery of express mail services (FedEx, UPS, and DHL etc.)
• Mange the reception area and report issues promptly
• Any other related assignment to job functions.
Application Closing Date
29th October, 2012
How To Apply
Interested candidates should:
Click here to submit application online
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